Refund policy
(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity.)
Cancellation policy (revocation)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The revocation period is 14 days from the day,
- on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
In order to exercise your right of revocation, you must inform us (Paul Rinninger, Carl-Orff-Ring 189, 87616 Marktoberdorf, telephone number: +4917697309046, e-mail address: sales@whypez.de) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by post, fax You can use the attached model withdrawal form, but it is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this contract, we shall reimburse to you all payments we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment.
We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case at the latest within 14 days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period.
The customer bears the costs of returning the goods.
You must pay for any loss in value of the goods if this loss in value is due to a handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.
Exclusion or. Reasons for extinction
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature; - for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Sample revocation form:
(If you want to revoke the contract, please fill out this form and send it back.)
- To Paul Rinninger, Carl-Orff-Ring 189, 87616 Marktoberdorf, e-mail address: sales@whypez.de :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer (s) (only if notified on paper) - Date
(*) Delete as appropriate.
Cancellation policy (revocation)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The revocation period is 14 days from the day,
- on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
In order to exercise your right of revocation, you must inform us (Paul Rinninger, Carl-Orff-Ring 189, 87616 Marktoberdorf, telephone number: +4917697309046, e-mail address: sales@whypez.de) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by post, fax You can use the attached model withdrawal form, but it is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this contract, we shall reimburse to you all payments we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment.
We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case at the latest within 14 days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period.
The customer bears the costs of returning the goods.
You must pay for any loss in value of the goods if this loss in value is due to a handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.
Exclusion or. Reasons for extinction
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature; - for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Sample revocation form:
(If you want to revoke the contract, please fill out this form and send it back.)
- To Paul Rinninger, Carl-Orff-Ring 189, 87616 Marktoberdorf, e-mail address: sales@whypez.de :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer (s) (only if notified on paper) - Date
(*) Delete as appropriate.